Contact Us
Got a question about something you've read, spotted an error, or want to share your own experience with a Canadian online casino? This page explains the best way to reach us and what you can expect once you do.
Why get in touch
Best Casinos Canada exists to help players across Canada compare online casinos without wading through marketing spin. That job only works if the information stays accurate, so reader input matters more here than on most sites. People typically write in to:
- Flag an outdated bonus term, wagering requirement or offer that no longer matches what a casino advertises
- Ask about how a specific casino, payment method or game category works before signing up
- Report a problem they ran into with a deposit, withdrawal or bonus at a listed brand
- Suggest a topic we haven't covered yet, or point out a broken link
- Raise a general question about how we review and rank casinos
How to reach us
The most reliable way to contact the team is by email at [email protected]. Include as much detail as you can — the casino name, the page you're referring to, and what you noticed — so we can look into it properly. We read every message and aim to respond within a couple of business days, though more detailed enquiries about ratings or specific offers can take a little longer to check.
At this stage we don't offer live chat or a phone line for reader enquiries. Email keeps a clear record of the conversation, which is useful when we're tracking down a bonus term or a payment issue on a reader's behalf.
What we can and can't help with
We can answer questions about our reviews, ratings, and how our comparison tables are put together, and we're happy to pass on feedback about a specific casino listed on the site. What we can't do is intervene directly in a dispute between a reader and a casino operator, process a withdrawal, or issue a refund — those matters sit with the casino itself and, where applicable, its licensing authority. If you've hit a problem with real-money play, our Responsible Gambling page has practical guidance on where to turn next, including support options if gambling has stopped feeling like entertainment.
If your question is about how we operate as a site rather than about a specific casino — who's behind Best Casinos Canada, how we're funded, or how listings are chosen — our About Us page covers that in more depth, and our Terms and Conditions page sets out the legal basis for using the site.
Before you write in
A few quick checks can save time on both sides:
- Check the offer details shown directly on the casino's card on our site — bonus amounts, spins and wagering conditions change often, and the figure you saw during a promotion may already differ from what's currently listed
- If your question is about eligibility, age requirements or safer-gambling tools, have a look at our Responsible Gambling page first, as it's the fastest way to get a straight answer
- If you're reporting an issue with a specific casino, note the date, the amount involved (in CAD where relevant) and any reference number the casino gave you — this helps us understand the situation quickly
Feedback that shapes the site
Ratings and rankings on Best Casinos Canada are based on our own research into things like game selection, payment options, bonus terms and licensing — never on payments from casinos. Reader feedback doesn't move a brand up or down our list either, but it does help us catch mistakes, notice when an operator has changed its terms, and decide which topics to cover next. If something on the site doesn't match your own experience with a Canadian casino, we'd genuinely like to know.